01
Drained by a malicious approval
You signed a transaction on a fake mint, airdrop, or swap site and tokens left the wallet. We trace the route and prepare an exchange-ready report.
Wallet recovery
Trust Wallet
Trace and respond to Trust Wallet incidents — drained wallets, phishing approvals, and partial or lost seed phrases.
How Trust Wallet works at a glance
Trust Wallet is one of the most widely used mobile wallets, covering BNB Chain, Ethereum and EVM L2s, Solana, Bitcoin and dozens of other networks. Most incidents come down to a malicious DApp approval, a fake support contact that obtained the seed, or a seed phrase that's been lost or partially mis-transcribed.
Situations we commonly help with
If any of these sound like your case, we've handled it before.
02
Compromised seed from a fake support agent
The seed was shared with someone posing as Trust Wallet support and the wallet is being actively monitored or drained.
03
Partial seed phrase
You wrote down most of the 12 words but one or two are missing or unreadable.
04
Lost access on a reset phone
The wallet was only on a phone that has been wiped, and you need to determine what can still be recovered.
Our process
How does it work?
A transparent five-step process so you always know what's happening next.
Step 1
Case assessment
Our process begins with a careful evaluation of your case. We gather the essentials — the nature of the issue, transaction IDs, wallet addresses, dates, and any supporting evidence you can share.
This intake helps us understand the scope of the investigation and decide together whether an investigation makes sense and what shape it would take.
Step 2
Blockchain analysis
Using advanced forensic tools, we trace transactions across chains, cluster addresses, and identify exchange touchpoints and intermediaries.
We work meticulously to surface the insights that can lead to fund recovery or provide actionable evidence for legal action.
Step 3
Evidence compilation
Findings are turned into a clear, court-ready report — transaction histories, identified addresses, and the connections that link them to fraud or theft.
This document serves as a vital resource for legal action, exchange compliance teams, and law enforcement agencies.
Step 4
Authority coordination
Where needed, we work alongside legal experts, law enforcement, and exchange compliance teams to act on what the investigation uncovered.
We provide the documentation and support needed to keep that handoff smooth, and we stay engaged as the case moves.
Step 5
Resolution & reporting
The starting kit
What we'll need from you
The faster we have these, the sooner you get a clear assessment.
- 1Your wallet address on the affected chain (read-only)
- 2Transaction hashes from the incident if you have them
- 3Whatever you have of the seed phrase, if recovery is the goal
- 4A timeline of what happened
What clients say
Honest reflections from people we've worked with.
Kimberly Love
Jun 5, 2026
My case was a bit complicated because it involved multiple transactions. At first, I wasn't sure if anything could be done. The team explained the risks and possible outcomes, which i appreciated. It took longer than expected, but they managed to recover part of my funds and i'm glad.
CanadaCoinbase Wallet
Josilane Lopes
Jun 1, 2026
After losing my online investment, I couldn't sleep for weeks. I took a chance with this recovery experts and I'm so glad I did. They actually came through for me.
Limerick, IrelandOther wallets & situations
Slawomir Daomis
Jun 1, 2026
My family didn't even know what I was going through. This expert helped me fix everything quietly and professionally.
Gniewczyna Łańcucka, PolandOther wallets & situations
48-hour response
Start your Trust Wallet case
Share the basics. We'll come back with an honest assessment of whether an investigation can help. No pressure, no upsell.