Frequently asked questions
Common questions from people considering an investigation.
Can you actually get my crypto back?
Sometimes — but never always. We give you an honest assessment up front. What we always deliver is rigorous tracing, a clear written report, and coordination with the right authorities or exchanges.
What does the process cost?
Initial case assessments are free. Deeper investigations are quoted per case based on scope. We are upfront about pricing before any work begins.
How long does a case take?
Most assessments are returned within a few business days. Full investigations typically take two to six weeks depending on complexity and how quickly third parties respond.
Will my information be kept confidential?
Yes. Case details are only shared with parties you authorize, such as law enforcement or exchange compliance teams.
Do you work with law enforcement?
Yes. We routinely produce reports suitable for law enforcement and assist agencies with technical questions on cases we have worked.
Which chains do you cover?
Bitcoin, Ethereum and major EVM L2s (Base, Arbitrum, Optimism, Polygon), BNB Chain, Solana, and most established networks. Reach out if you're not sure.
What information should I have ready?
The wallet address you used, transaction hashes you can find, the approximate date and amount, and a short timeline of what happened.
What if my wallet provider isn't listed on your Services page?
Contact us anyway. The list reflects the most common cases but it isn't exhaustive.