Drained Coinbase Wallet
Funds left the wallet without your authorization. We trace where they went and identify exchange touchpoints.
Wallet recovery
Coinbase Wallet
Address Coinbase Wallet incidents — lost seed phrases, drained funds, or coordination with Coinbase exchange compliance teams.
How Coinbase Wallet works at a glance
Coinbase Wallet is the self-custody product separate from the Coinbase exchange. Many incidents combine both: funds moved from Coinbase Wallet through the exchange or to other on-ramps. We handle the self-custody investigation and the on-chain trace, and prepare what compliance teams need to act.
Situations we commonly help with
If any of these sound like your case, we've handled it before.
Lost seed phrase backup
Your 12-word backup is incomplete or missing entirely.
Confused exchange vs self-custody
You are not sure whether funds were on Coinbase the exchange or in Coinbase Wallet, and need help untangling the situation.
Need a report for Coinbase compliance
You need a written investigation summary suitable for Coinbase's compliance and law enforcement teams.
How it works
A transparent five-step process so you always know what's happening next.
- Step 1
Case assessment
We listen to your situation, review the basic facts, and decide together whether an investigation makes sense.
- Step 2
Blockchain analysis
We trace transactions across chains, cluster addresses, and identify exchange touchpoints and intermediaries.
- Step 3
Evidence compilation
Findings are turned into a clear, court-ready report you can hand to law enforcement or counsel.
- Step 4
Authority coordination
We work alongside law enforcement and compliance teams at exchanges to act on the evidence.
- Step 5
Resolution & reporting
You receive a final written summary outlining what was uncovered and the outcomes obtained.
What we'll need from you
The faster we have these, the sooner you get a clear assessment.
- 1Your wallet address (read-only)
- 2Transaction hashes from the incident
- 3Whatever seed material you still have
- 4Any communication with Coinbase support or other parties
48-hour response
Start your Coinbase Wallet case
Share the basics. We'll come back with an honest assessment of whether an investigation can help. No pressure, no upsell.