01
Forgotten password
You remember roughly what the password looked like — common substrings, an old phrase, a length range — but cannot reproduce it exactly.
Wallet recovery
Blockchain.com
Recover access to your Blockchain.com wallet when your password, Wallet ID, or two-factor device is no longer available.
How Blockchain.com works at a glance
Blockchain.com is one of the oldest hosted wallets and still custodies funds for tens of millions of users. Your encrypted private keys are stored on Blockchain.com's servers, but they cannot be decrypted without your Wallet ID and password. When any piece of that chain is lost, the funds are still on chain — they just need to be reached again.
Situations we commonly help with
If any of these sound like your case, we've handled it before.
02
Lost Wallet ID
Your Wallet ID is no longer in your email or password manager. Without it, the password alone will not unlock the wallet.
03
Lost or replaced 2FA device
Your old phone is gone and the authenticator app was never backed up, leaving the recovery flow blocked.
04
Email account compromised or closed
The email tied to the wallet is no longer accessible, so password-reset emails never arrive.
Our process
How does it work?
A transparent five-step process so you always know what's happening next.
Step 1
Case assessment
Our process begins with a careful evaluation of your case. We gather the essentials — the nature of the issue, transaction IDs, wallet addresses, dates, and any supporting evidence you can share.
This intake helps us understand the scope of the investigation and decide together whether an investigation makes sense and what shape it would take.
Step 2
Blockchain analysis
Using advanced forensic tools, we trace transactions across chains, cluster addresses, and identify exchange touchpoints and intermediaries.
We work meticulously to surface the insights that can lead to fund recovery or provide actionable evidence for legal action.
Step 3
Evidence compilation
Findings are turned into a clear, court-ready report — transaction histories, identified addresses, and the connections that link them to fraud or theft.
This document serves as a vital resource for legal action, exchange compliance teams, and law enforcement agencies.
Step 4
Authority coordination
Where needed, we work alongside legal experts, law enforcement, and exchange compliance teams to act on what the investigation uncovered.
We provide the documentation and support needed to keep that handoff smooth, and we stay engaged as the case moves.
Step 5
Resolution & reporting
The starting kit
What we'll need from you
The faster we have these, the sooner you get a clear assessment.
- 1Your Wallet ID (if you have it) or the email used to register
- 2Any partial information you remember about the password
- 3Approximate creation date of the wallet
- 4Approximate balance and most recent transactions
What clients say
Honest reflections from people we've worked with.
David Price
Sep 16, 2026
I was victim of crypto scam and was on the edge of losing it all not until i met The Reclaimpath Recovery. They recovered my bitcoin within 48 hours after work, All i did was to provide them with all relevant information and evidence related to the scam. This include transaction records, communication logs, email exchanges, and wallet addresses and the rest is history.
North CarolinaBlockchain.com
48-hour response
Start your Blockchain.com case
Share the basics. We'll come back with an honest assessment of whether an investigation can help. No pressure, no upsell.